Warranty details

General

All warranty claims require proof of purchase to be considered eligible. Any warranty claim must come from the original owner of the product. Any Curve Cycling products bought or received second hand will not be considered eligible for warranty.

Curve frames include a 33-year manufacturer's (back to base) warranty. Curve wheels and accessories include a 2-year manufacturer's (back to base) warranty. This covers any manufacturing defect that may become evident during normal riding.

This warranty does not cover products that are deemed consumable products, such as brake pads, tyres, tubes, tyre sealant and in most cases - nipples and spokes. Nipples and spokes are only covered under warranty if an unusual amount of breakages and failures occur during use of the product under appropriate conditions. Chains, cassettes, disc rotors and brake pads should wear out and should be replaced every 6–12 months, depending on level of use and maintenance. Regular servicing is an indispensable aspect of bicycle ownership and maintenance.

This warranty does not cover products that have not been properly fitted or assembled by a professional bike mechanic. Claims that show evidence of incorrect assembly, incorrect tools used, incorrect torque, or products used outside of Curve’s recommended specification, will not be considered eligible for warranty. Products that have been damaged as a result of ‘home-mechanics’ will not be eligible for warranty. Support your local bike shop and have your bicycle products fitted and serviced by professionals.  

This warranty does not cover the product if the product has been used outside of normal use and/or has damage commonly caused by user error. This covers up to and including any crashing of the bicycle (both self and situation inflicted), riding with incorrect tyre pressure (or pressures outside of the recommended range), rider exceeding the recommended rider weight for the specific wheelset or driving your roof rack-mounted bike into a low overhead obstruction such as a garage, car park, street sign or tree branch.

Warranty process and expected turnaround time

Being a small and new company we have limitations on stock holdings and back-up product being on hand. Therefore, expected turnaround on an approved warranty claim may take up to 8 weeks and in certain circumstances even longer. A demo set will be loaned if possible but is not guaranteed. We will endeavour to improve our response time as we grow with regard to our warranty procedure to ensure it will be as quick and painless as possible.

Warranty cost

The cost of exchange is free of charge for any approved manufacturing fault claims.

An approved frame warranty claim for a frame will not include a replacement fork. Forks will be assessed on a claim-by-claim basis.

The customer making the claim must pay for the return of the product to Curve's warehouse (back to base). Freight will be free for the product's return to the customer.

Labour to rebuild a faulty wheel is free. Spokes that need replacing will be charged accordingly (dependent on the wheel model).

Crash replacement rims will be charged at 50% off our RRP stated on our website. Rebuild labour will be free of charge. Spokes will be charged accordingly.

Any paint, decals or custom finishes on Curve products will not be covered by this warranty.


Crash replacement

In the event of damage to a Curve product caused by a crash, a customer may make Crash Replacement Claim. This replacement will be charged at 50% off our RRP stated on our website. Wheel rebuild labour will be free of charge. Spokes will be charged accordingly.

Ex-demo, sample and clearance item warranty

A 1-year manufacturer's warranty will apply to any items that fall under these labels.

- Ex-Demo products assume the item has been used. Any Ex-Demo products will be serviced and inspected prior to sale to ensure it is safe and sound for its new owner.

- Sample items are items that we have either newly sourced, have had specially manufactured for Curve, have been built to test a new configuration of rim/spoke/hub etc., have been treated with new finishes or the like. Most samples will be used, however there are times that certain samples will be sold having not been previously used. They will still retain a 1-year warranty.

- Clearance items may be any combination or variation of the above and will be heavily reduced in price to its new owner. These products will have a 1-year warranty.

Conditions exclusive to our Road Rim Brake Wheels (discontinued lines)

Curve rim-brake rims that have been owned for 24 months or more will not be considered eligible for warranty.

Any evidence that suggests the product has been used outside of normal use and/or has damage commonly caused by user error will void any warranty claim. This covers up to and including any crashing of the bicycle (both self and situation inflicted), use of incompatible brake pads, riding with worn out brake pads, excessive or extensive braking while descending, riding with incorrect tyre pressure (pressures outside of the recommended range), rider exceeding the recommended rider weight for the specific wheelset.

NOTE: Our warranty policy is an evolving document. Changes to this document will be made at Curve Cycling's discretion. For further information, please get in touch.



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